Welcome to Ruzaa BD! We strive to provide you with the best shopping experience possible. However, we understand that there may be instances where you need to return a product or request a refund. Please read our Refund & Return Policy carefully to ensure a smooth process:

1. Returns

If you are not satisfied with your purchase for any reason, you may initiate a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

  • Contact our customer support team at +8801861206838 within 03 days of receiving your order, and provide your order number along with the reason for the return.
  • Our customer support team will provide you with instructions on how to return the item.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at +8801861206838  within 30 days of receiving your order.

4. Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

5. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at +8801861206838 .com so that we can evaluate the issue and make it right.

7. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at +8801861206838 We are here to assist you.

Thank you for shopping at Ruzaa BD!

 
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